Policies

St Joseph’s Care Group - Catering Policy
ORDERING POLICY

• Regular catering service hours are Monday through Friday, from 7:00am-5:00pm (excluding Statutory Holidays).
• For events outside these hours, please contact the Food Services department directly, as additional labour costs may apply.
• To ensure the best service, we require a minimum of 48 hours’ notice for all catering orders.
• For large events or special menu requests, more notice is preferred.
• We understand that last-minute orders may arise, and while we will do our best to accommodate them, a $25.00 administrative fee will apply.

DELIVERY
• For offsite events, customers are responsible for arranging pick-up via courier or a designated individual.

ROOM RENTAL & SETUP

• St Joseph’s Heritage: Room setup will be completed as outlined in the catering requisition. A room rental fee applies for external caterings, as per policy.
• St. Joseph’s Hospital: Customers are responsible for room setup. Additional tables can be requested in advance through Environmental Services at (807)343-2505.
• Linen table clothes are available upon request for $ 4.00 each
• Catering services may require access to the meeting room 1 hour prior to the commencement or after your meeting/event for setup and clean up. Please factor this in your planning.

PAYMENT METHODS

• Internal catering requests must include a cost centre number.
Customers placing orders must have authorization for departmental charges, prior to placing order.
• External catering requests can be paid via credit card, cash or cheque payable to Compass Group

SECURITY

• Ordering from CaterTrax is secure.
• Our servers use encryption technology to protect your personal information and ensure safe transactions.
• Your credit card details are safeguarded and never transferred without encryption.

ORDER CHANGES AND CANCELLATIONS

• Changes and cancellations must be made at least 48 hours in advance.
• For changes and cancellations with less than 48 hours’ notice, customers must contact our department directly and receive verbal confirmation. Charges of up to 100% of the total catering order may apply.
• To cancel a last-minute order, please call us directly.
• Changes and cancellations made more than 48hours in advance must be completed online via your account. These changes are not confirmed until you receive an email or phone call us to confirm.
• Late changes may be subject to availability and may not always be accommodated.

PRICES

• Prices on menus and the website may be subject to change due to market fluctuation and product availability.
• Substitutions and additions to menu items may result in price adjustments on the final invoice.
• We recommend requesting an updated price quote for any menu modification.

STAFF CHARGES

• If additional staff is required for your event, the cost will be added to your invoice.

DAMAGES AND LIABILITY

• Customers are responsible for missing or damaged catering equipment, décor, place settings, centerpieces, linens, serving utensils, and salad bowls.
• Missing items will be billed at replacement cost.

FOODBORNE ILLNESS

• Consuming raw or undercooked meats, poultry, seafood, shellfish, eggs or unpasteurized milk may increase your risk of food borne illness.

FOOD LEFTOVER POLICY

• Any leftover food will be discarded after the event unless prior arrangements are made.
• We can leave or pack safe-to-consume leftovers (e.g. cookies, brownies, canned beverages) upon request.
• We do not recommend serving leftover food, as we cannot guarantee its safety.
• Under no circumstances will we allow leftover food to be given to guests. The client assumes full responsibility for any liability arising from consuming leftover food.